I.With strong support from the technical team, various product and application problems can thus be solved.
II. Deepen corresponding drawing to provide the best intelligent lighting scheme.
III. Provide relevant requirements about accessories and structural materials.
I.Obtain Lighting Construction Qualification; relevant engineering technicians will be assigned for site instruction so as to guarantee the engineering’s progress and construction quality.
II. Provide correct and complete technical services and training related to the product’s installation, performance assessment and acceptance.
I.7x24 Hours 400 Hot-line Service.
II. For any product quality problem, corresponding response and solution are available within 48 hours.
III. Within the warranty period, any damage caused by the product’s quality problem will be repaired and compensated.
I.Corresponding engineering’s situation will be checked and investigated through regular visits.
II. Various problems will be spotted and resolved without delay.
7x24 Hours Hot-line Services include consultation before sales, in-process arrangement and after-sales complaint handling. Our company will always focus on the client’s need and the customer’s satisfaction, and has established a powerful customer service system supporting the company’s sustainable development in order to realize the harmonious development between the client and the company and create a win-win situation.
Proceeding from the client’s demand, both parties will formulate corresponding plan for implementation together; taking the user’s requirement in system functions and product quality, detailed design scheme and solutions will be worked out with relevant technical suggestions from the engineer.
Prior to the product’s installation, the company allows the client to assign relevant representatives to visit the company’s production base and check the product’s quality, and corresponding project can be delivered for usage if confirmed qualified. However, relevant system design and construction shall be carried out according to applicable contract and national standards.
From the date of installation and acceptance check, relevant product and accessories services will be provided together with good technical support and favorable supply of spare parts.